Refund Policy

At Rarebeautyna, we strive to ensure your complete satisfaction with every purchase. This Refund Policy details the process for returning products and obtaining refunds.

1. Return Eligibility

• Timeframe: You have 180 days from the date of delivery to initiate a return. This extended period gives you ample time to decide if our products meet your expectations.
• Condition: For a product to be eligible for a refund, it must be in its original, unused, unopened state. All original packaging, tags, and accessories must be included. Products that show signs of wear, damage due to misuse, or have been altered will not qualify for a refund.

2. Initiating a Return

• Contact Support: Reach out to our customer support team at support@rarebeautyna.com. Please include your order number, the reason for the return, and details about the product.
• Return Authorization: Once we receive your request, we will review it and provide you with a return authorization. This authorization is necessary for processing your return.

3. Return Shipping

• Customer – Paid Shipping: In most cases, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your package reaches us safely.
• Exception: If the return is due to a defect in the product or an error on our part (such as sending the wrong item), we will cover the return shipping costs. In such cases, we will provide you with a prepaid return label or instructions on how to arrange for free return shipping.

4. Refund Processing

• Inspection: When we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
• Timeline: If the product is approved for a refund, we will process the refund within 5 – 7 business days. The refund will be issued to your original payment method. For example, if you paid with a credit card, the refund will be credited back to that card.
• Refund Amount: The refund amount will be the purchase price of the product, excluding any shipping charges (unless the return is due to our error).

5. Non – Refundable Items

• Final Sale Items: Products marked as “Final Sale” are not eligible for return or refund, except in cases of product defect. Please check the product listing carefully for the “Final Sale” designation.
• Digital Products: Downloadable products such as e – books, online courses, or digital makeup tutorials are non – refundable once accessed.

6. Exchanges

• Currently, we do not offer direct exchanges. If you would like a different product or a different size, please return the original item following the return process above and place a new order for the desired item.

7. Contact Information

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer support at support@rarebeautyna.com. We are here to assist you and ensure a smooth return and refund process.